"Alright, the quarter looks promising, though I need all team leads to be at the top of their game. We have visitors coming in next month. I need every one of you to keep your people updated of all necessary updates. Line up those we can feed to the client for their side by side sessions. Anyone who can follow standard procedures, keep them aligned. And keep our clients out of your outliers. At the same time prepare yourselves for reports and the FGD's." We were inside the conference room, all ears to our Site Director.FGD's or Focused group discussions, one of the most terrifying thing a team lead could ever get involved with. This is the time when clients hear out complains and concerns from agents. Most of the times, its about the process. But in several occasions, there are those who feel like its a great avenue to talk about their own personal opinion about the company and the management. Mga bagay na wala naman talagang pakialam ang client. Because at the end of the day, all
Huling Na-update : 2024-10-29 Magbasa pa