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What's Coming Next?

Aston

Tiffany and I were both manning the front desk on Monday afternoon. With the influx of guests we were experiencing after implementing all the changes Blake had helped with and suggested, we were going to need extra front desk staff at peak times.

One person working by herself wasn’t enough anymore. I helped when I could, but more guests meant more work for me, too. I also couldn’t work our systems as fast as she could.

I was working as quickly as I could to get guests checked in, but it felt like my line was longer every time I lifted my head. It seemed like the ad I took out at the airport as well as the free shuttle service between the airport and the hotel was paying off big time.

Both of those things were Blake's ideas and I still hadn’t thanked him for either. The hotel was busier than ever and still getting better and busier yet.

At the rate we were going, I had no doubt that our mediocre numbers will have shot through the roof by the time they were reported again. I hande
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